Beyond Good: Why You need an Empathetic Photographer for Your Professional Portraits


Thanks to Yeager Anderson for this guest post! Here’s his advice on how to go about choosing the best photographer for your new headshots.

Yeager is a portrait and headshot photographer based in Rochester, NY. You can check out more of his work here: www.yeagerandersonphotography.com.


Portrait by Yeager Anderson

Portrait by Yeager Anderson

Choosing a portrait photographer for your company or small business involves an evaluation that considers technical skills, artistic vision, and personal qualities contributing to a positive and productive collaboration. The distinction between a good portrait photographer and a great one often goes beyond technical skills.

While technical proficiency is essential, what truly separates the two is a combination of artistic vision, interpersonal skills, and a deep understanding of the subject. A great portrait photographer seamlessly integrates technical proficiency with a deep desire to connect with their subject, creating portraits that are not only technically sound but also emotionally impactful.

A good photographer can capture nice photographs but may struggle to establish a meaningful connection with the subject. A great photographer goes beyond technicalities; they connect with their subjects on a personal level. This connection allows them to bring out genuine emotions, expressions, and a sense of authenticity in their portraits.

More than Just a Picture

The foundation of a great portrait photographer's ability to connect with subjects lies in empathy and strong interpersonal skills. By creating an environment where individuals feel at ease, they skillfully draw out authentic expressions. Effective communication further enhances the collaborative experience, ensuring clients not only comprehend the process but also have confidence in the photographer's abilities.

In the business world, the qualities of empathy and other soft skills in a portrait photographer are invaluable for several reasons. A business often requires professional portraits for various purposes such as corporate profiles, marketing materials, and branding. Here's why these qualities are crucial and how a skilled, empathetic portrait photographer can genuinely benefit a business:

1.Building Authentic Brand Representation:

Why It Matters: In today's market, consumers are increasingly drawn to authentic and relatable brands. A portrait photographer with empathy excels at creating a genuine connection with the individuals they photograph. This authenticity translates into portraits that accurately represent the human side of a business, fostering trust and connection with clients, customers, and partners.

2. Enhancing Employee Morale and Engagement:

Why It Matters: A photographer skilled in drawing out authentic expressions contributes to portraits that reflect the personality and individuality of employees. This, in turn, can boost morale and engagement within the workforce. Employees who feel valued and represented in company materials are more likely to feel a sense of belonging and pride in their workplace.

3. Creating a Positive Corporate Image:

Why It Matters: The portraits used in corporate materials often contribute to the overall image of a business. An empathetic photographer can capture the essence of the company culture, presenting it in a positive light. This positively impacts how the business is perceived by clients, investors, and the public, potentially attracting new opportunities and partnerships.

4. Effective Communication of Company Values:

Why It Matters: Portraits are a visual storytelling tool, and a great portrait photographer can convey not just faces but the values and ethos of a business. Through effective communication, they ensure that the portraits align with the company's mission and vision, reinforcing a consistent and compelling narrative about the organization.

5. Improving Client and Employee Relationships:

Why It Matters: Portraits taken by empathetic photographers contribute to a personal connection with the audience. Whether it's clients viewing the faces behind a service or employees recognizing themselves in promotional materials, these portraits foster a sense of trust and familiarity. This can strengthen relationships and contribute to client loyalty and employee satisfaction.

6. Boosting Marketing and Branding Efforts:

Why It Matters: In a competitive business landscape, portraits that convey depth and personality can set a company apart. They become powerful assets in marketing and branding efforts, creating a human-centric approach that resonates with the target audience. Memorable portraits contribute to a strong visual identity that can be leveraged across various marketing channels.


In essence, authentic portraits crafted by an empathetic and skilled photographer are not trivial for a business. They go beyond being mere visual assets; they become strategic tools that influence how a company is perceived, fostering a positive and authentic connection with stakeholders.

From attracting clients to retaining employees, the emotional resonance of these portraits can genuinely contribute to the success and growth of a business in a competitive market.

Portrait by Yeager Anderson


Yeager Anderson is a photographer based in Rochester, NY. He works with small businesses and large companies alike to create images that tell authentic stories and build trust. You can check out more of his work here: www.yeagerandersonphotography.com.

Connecting with Customers: How authentic small business portraits build trust, and turn leads into clients

The world of small business is competitive, so establishing a strong connection with your customers is crucial for your success and growth. One often overlooked but powerful tool is having the best small business portrait of yourself and your team on your business website. 

You see it all the time - your customers are looking for a local service or store, but their “about” page either has poor quality pictures of the owner and staff, or no pictures at all! 

And it is such an easy fix. A quality set of images instantly elevates the perceived quality of your website and will entice your customers to find out more and eventually buy from you. Authentic small business portraits can strengthen customer relationships and pave the way to long-lasting success, especially if it is a level above the iPhone pictures all your competitors have.

These visual representations of entrepreneurs like you, your staff and your activities hold the power to build trust and foster meaningful connections. 

1. Portraits Reflecting the Human Element

Your authenticity lies at the heart of an effective small business portrait. In a world dominated by distant impersonal interactions, customers yearn for genuine connections with the brands they support. A well-crafted, beautifully lit portrait of the business owner not only humanizes your brand but also helps customers relate on a deeper level. By showcasing the face behind the business, the portrait reveals your passion, dedication, and values, making your company more approachable and relatable.

2. Building Trust through Transparency

In an age where skepticism towards cliche marketing messages runs high, transparency is key to building trust with customers. Bespoke portraits and headshots offer a transparent view of the people steering the enterprise. When customers see the business owner confidently representing their brand, it establishes a sense of trustworthiness. This transparency instills confidence in potential customers, making them feel like they already know you and encouraging them to choose your business over your competitors.

3. Creating Emotional Connections

Emotions play a significant role in consumer decision-making. The portraits on your website have the ability to evoke emotions such as empathy, admiration, and inspiration. When customers connect emotionally with you through a portrait, it forges a powerful bond between the brand and the consumer. This connection goes beyond the products or services offered, making the brand a part of your customer's story.

4. Showcasing Company Culture

Small business portraits aren’t always just individual portraits. They extend to capturing the essence of your entire team and workplace environment. Showcasing the company culture through these portraits helps customers understand the values and ethos that drive the business. Customers are drawn to companies that align with their beliefs, and company culture portraits demonstrate the brand's commitment to its core principles.

5. Stand Out in a Crowded Market

In a saturated market, differentiation is vital. Authentic small business portraits provide a unique opportunity for small businesses to stand out, especially when your competitors have poor quality pictures or no pictures at all. By infusing personality into the brand and highlighting what makes the business owner and team special, the portraits create a memorable impression on customers. This distinctiveness helps the brand leave a lasting mark in customers' minds, setting it apart from your competitors.

Conclusion

Small business portraits wield a considerable influence in today's customer-centric business landscape. By bringing the human element to the forefront, these portraits and headshots foster trust, build emotional connections, and showcase the brand's values and culture. In a world where consumers seek genuine interactions and connections, small business owners can harness the power of authentic portraits to strengthen their relationships with customers and elevate their overall brand image.

As small businesses like yours continue to navigate the evolving marketing landscape, integrating authentic portraits into your branding strategies can be a game-changer. By celebrating your stories, values, and the faces behind the brand, you can forge lasting connections with customers.


I’m Fil Nenna, the portrait photographer serving Boston’s North Shore who specializes in helping small businesses like yours get more customers through quality images for your website. 

Located in Marblehead I provide on-location services in Salem, Swampscott, Beverly, Danvers, Lynn, Boston and beyond. I can work in any space no matter the size or lighting conditions. 

Please get in touch at info@filnenna.com to find out how quick and convenient making awesome headshots can be!


Making Portraits with Local Non-Profits

Taking stock of my recent work, I have a significant number of portraits from collaborations with local non-profits. They range from staff headshots to LinkedIn-ready profile pictures of students in their various initiatives.

I’ve met some really great people, and people who really make a difference in their neighborhood and the entire city.


Avenue

Avenue (www.avenuecdc.org) build affordable homes in Houston, with education programs to help families build long term assets. I had the opportunity to capture staff headshots in their headquarters.


LISC

The Local Initiatives Support Corporation (www.lisc.org) assist community organizations in underinvested places. We made headshots for the graduates of their leadership development workshops during an ambassador reunion event.



CCSC

The Christian Community Service Center (www.ccschouston.org) work to reduce the effects of poverty in the local community through emergency services, food bank and education programs. Headshots of JobNet graduates get them a head-start on building LinkedIn profiles and their resumes.


Families to Freedom

Families to freedom (www.familiestofreedom.org) serve victims of domestic abuse. The ladies in the staff headshots below literally transport people away and to safety.

Workflow for setting up a small business (photography)

With many requests for film developing, scanning, printing and portrait services, I decided to set up an LLC in 2021 to create a separation between my personal and business activity. These are activities I do in my spare time.

I’ll go through the steps I took to set up the business in Texas for information/entertainment purposes only. This information is not advice of any sort; for that you’ll need to consult with lawyers and accountants who are familiar with your situation.

chess set still life Filippo Nenna Houston
  1. Preparation

  • If you are going into business, then you already have a service or product you think will be desirable. For a photographer, that means you’ve already figured out your niche over the past few years and have a defendable portfolio of representative images.

  • If you have a good portfolio, that means you already have the equipment you need to make the images. So there’s no need to buy any more gear. Please note that many YouTube videos and blogs with “10 steps to start a photography business!!!!” will talk about buying gear. Don’t. I recommend using what you have because gear will eat your profits in the early years. With a low budget, you’ll discover used gear and making what you have last. With higher income, you’ll buy specialized equipment that will last because you’ll have a focused niche.

  • Using your experience with hobby/second shooter/free sessions, you also have established workflows such as session prep, execution, post-production and delivery. You have already been refining your contracts such as model releases when needed.

  • Your portfolio is likely already public on social media, and perhaps on a website that’s existed for a while to gather SEO momentum. Its pretty easy to find an unused business name in your state, but much harder to find a web domain with the same name that is available. And you’ll need both. Buy a .com domain before registering with the state so you don’t have to change names after the fact.

  • Part of the enjoyment of starting a business is the fantasy of where you will be in five or ten years from now. Write down these long term goals and store it in a folder on your computer called “business planning”. This is important because you work backwards from those dreams to make practical decisions now on how to get there.

  • The next document you need to create is a simple expenses spreadsheet. Write down every expense you predict for your first year in business from the cost of your website and accounting software, to business cards and pens. This list needs to be exhaustive. Also make a theoretical sales spreadsheet for the next year, and maybe the next few years. How many sales do you need to equal your expenses (break even)? How much to cover replacement gear? How much before you can pay yourself from the business? How will the business grow? This activity will make you think about what expenses you really need versus the nice to haves.

  • The grand finale in your preparation is to write your Business Plan to figure out if those dreams are reasonable. There are plenty of templates and more information on the web. In general you’ll have sections on: Business Overview, Management and Operations Plan, Products and Services, Competition and Marketing, and Strategic and Financial Plan.

  • Determine your business entity - this will require some thought and a lot of Googling for phrases like “LLC vs sole proprietor”. Even within an LLC there are different ways to elect to be taxed (e.g. disregarded entity or as a C- or S-corp). Make sure you are picking the right one. Setting up the business can be done DIY, but it might be safer to have a professional prep and submit the documents for you.

  • Regardless of what type of entity you’ll be starting (even if you are a single-member entity), write an Operating Agreement. Plenty of info and templates can be found searching online.

  • Get familiar with www.irs.gov. Lots of useful info there.

  • Learn about Sales Tax requirements for your state (see here for Texas), for your products and services. Also figure out if you’ll need to pay sales tax in other states (Google “Sales Tax Nexus”). More information on photography-specific sales tax info from the Texas Comptroller can be found in form 94-176.

2. Business Formation

  • Register your business with the Secretary of State (SoS). I did this in Texas, online with form 205 (their website is designed poorly, but you don’t need to interact with it that often).

  • Once the SoS paperwork comes through, register for your company’s free EIN (business version of the social security number) on the IRS website.

  • Once you have an EIN, you can set up a business bank account at a convenient bank. This is critical to keep all your business and personal expenses separate. Mixing personal and business accounts makes bookkeeping difficult and could have negative legal consequences.

  • Register with the state comptroller for Sales Tax (see here for Texas). You’ll need to look up a NAICS code which best describes which industry your business belongs to.

  • Note in your calendar when quarterly estimated taxes are due, and what dates Sales Taxes need to be payed.

3. First steps for a smooth business start

I think the order of these activities is not critical, but will help keep things simple.

  • Set up a new email account, preferably You@YourWebDomain.com. This is usually best practice for looking professional to clients, but it has a practical advantage in that you can create new online account log-ins for your business, separate from your personal ones, e.g. a separate Amazon or PayPal account.

  • Update your contracts, releases and marketing material to use your business name and new email address. Create new contracts for any services you offer. Update your website with a Terms of Use and a Privacy Policy. Guidance and templates can be found on the web, or through your lawyer.

  • Use your new email to set up separate accounts for payment processing. Examples include PayPal or QuickBooks Payments for online invoicing and point-of-sale payments. Square is a point-of-sale payment service, and Stripe integrates with SquareSpace for sales through SquareSpace websites. See my blog post comparing payment processing fees for a more in-depth look at this.

  • You can use a spreadsheet for your bookkeeping, but accounting software like QuickBooks makes data entry easier, and can generate reports that will guide business decisions and will be easier to share with an accountant at year-end. If you set this up before taking your first payment, then you can start slow and learn how to handle different payment types as they occur.

  • Next steps are to figure out the most efficient way to handle the needs of the business. Insurance will be a consideration. If your income allows, you might want to use nice-to-have software tools for client/project management, scheduling, online commerce etc.


Setting up a small business has lots of moving parts, but you can learn about them piece by piece. And don’t shy away from getting professional help - it might be more cost effective in the long run.